FAQ
SHIPPING:
How much is shipping?
Shipping of purchases $35 or More will be FREE ....well, except for Guy, he pays the shipping bill!
Shipping for a purchase under $35 will incur a $5 flat rate shipping fee. However, once you pay shipping for one order that falls below the $35 minimum, your shipping for all additional orders placed within a 12 hour shipping period will be free. (Please note: your 12 hour shipping period does not begin until you have incurred a shipping fee, regardless of how many orders over $35 you' may have placed in the same timeframe.)
Typically, we ship within 3 days of your order being placed, 6-days a week! Please remember that mail does not go out on any Federal holidays or Sundays.
Once your orders are processed you will receive an email notification with your tracking number.
RETURNS:
We hope you love your items that you purchase but we understand online shopping is a little tough and sometimes things just don't work out. Shannon does a great job with sizing questions and she explains every item. Within the product information on the app, you will also find fabric content and sizing information.
When you return an item, please take note on the following as we do follow these rules with all of our customers:
Returned items must be in original unworn and unwashed condition. We are unable to process any returns that are final sale or contain pet hair/smoke/perfume etc. We are aware that some items will not have tags attached (example: Dear Scarlett) but if your item comes with tags, please leave the tags attached.
All returns need to be returned within 14-days of receiving your order and shipped out before the 14-day mark is up, in order to receive a full refund. Returns must include the return form within the package in order for our returns department to process your return in a timely manner. Once your return is delivered to our warehouse, please allow up to 7 Business Days for your return to be processed.
If your return is received outside of 14 days of when you first receive it, you will receive only 50% refund, as Account Credit.
When your return is done being processed, you will receive an email.
Final sale, mystery, food items, or discount code items are unable to be returned or exchanged.
Any final sale items that are returned will automatically be a donation to our local woman's shelter.
Shipping cost of returns is the responsibility of the customer and will not be refunded.
PLEASE CONTACT INTERCOM FOR THE MOST UP TO DATE RETURNS FORM!
Please make sure to print and fill out all of the information as our team needs this to process your return in a timely manner. Failure to include this form with your return will result in an automatic 50% credit back to your account.
NOTIFICATIONS:
Stay in the loop and never miss out what is going on with BLUE WATERS!
Text BLUE to 928377 ("WATERS") for text alerts!
For app notifications, please go into your phone settings and make sure ALLOW NOTIFICATIONS is switched ON. Then have all your alert options clicked along with sound and badges switched ON!
SIZING:
We understand online shopping is a little tough and sometimes things just don't work out. Shannon does a great job with sizing questions and she explains every item in detail. Within the product information on the app you will also find fabric content and specific sizing information for each item.
If you ever have a sizing questions, you can always contact us via intercom so we are able to further assist you.
GENERAL SIZING:
Small - typically a size 2-4
Medium - typically a size 6-8
Large - typically a size 10-12
XL / 1X - typically a size 12-16
2X - typically a size 18-20
3X - typically a size 20-22
CONTACT US:
If you need to reach out to us with any questions, please feel free to reach us using our intercom service. Intercom is our messaging service right here on the app!
On the app you can hit the Blue and White Talking bubble located on the bottom right of every page. You can also visit your account page and chlick "Intercom Chat".
Please note: We operate in a longest message waiting gets answered first order. So when you have sent a message and not yet received a response, please try to refrain from messaging again as it will bump that message down as newly received. Please keep in mind that we do get 100's of messages a day and we normally have one person on intercom at a time.
INTERCOM HOURS:
Monday - Friday: 9AM-5PM EST
Please keep in mind there is a lunch break in between shifts
You can also email us at customerservice@shopbluewaters.com.
(While there may be times when someone is available to assist you over the weekend, that is not guaranteed availability.)
Frequently Asked Questions about Shop BlueWaters
Q: What is Shop BlueWaters?
A: Shop BlueWaters is an online Live Selling Shop that offers a unique shopping experience and aims to build a community focused on fun and connection.
Q: What kind of products does Shop BlueWaters offer?
A: Shop BlueWaters offers a variety of products, including clothing, bags, accessories, bath and body items, shoes, custom graphics, jewelry and even snacks.
Q: Do you offer free shipping?
A: Yes, Shop BlueWaters offers free and fast shipping for orders over $35.
Q: How can I shop live with BlueWaters?
A: You can shop live with BlueWaters by downloading the Blue Waters App on iOS or Android and joining a Live event there or by joining our TikTok Live events @Shopbluewaters.
Q: Are there any exclusive deals or styles?
A: Yes, you can often discover app-exclusive deals and styles, as well as major TikTok coupons and Flash Sales.
Q: How can I get a discount on my first order?
A: If you're new to Shop BlueWaters, you can get 25% off your order by signing up for their emails.
